- #Amazon prime customer service telephone number professional
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Before that, she’d been working in the gaming industry for 5 years providing support to players from all around the world. Radi joined Amazon in 2018 as a Customer Service team manager in Cagliari, Sardinia, relocating from her hometown Sofia, Bulgaria.
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In her free time, Bianca like to explore the cycle paths around Regensburg and enjoy the mountain breeze in the Alps.Ĭustomer Service Team Manager | Cagliari, Italy
The Amazon network is great, colleagues support one another regardless of their seniority and area of responsibility.” “You can actively contribute to shaping and improving the environment for all employees. "I’m happy to be able to bring my coaching experience and ideas to Amazon every day, I feel really appreciated here”, she says. Regarding her own projects, she likes the freedom she’s given to bring and implement new ideas, like the new mechanism she came up with to escalate errors in the system quickly and sustainably.
#Amazon prime customer service telephone number professional
She’s particularly committed to their professional development. What she loves above all else is to motivate and coach her team. She decided to take a step forward in her career and become a team manager through one of Amazon’s internal training programs, which gave her the knowledge and tools she needed. “What I found at Amazon was much more than that”, she says, “I got appreciation and recognition.” In her first role as a Customer Service associate, she enjoyed interacting with different teams, and gained insights into various areas like social media and GDPR. We play a critical role in listening to customers and escalating pain points to enable Amazon to improve and deliver world-class customer service.įind out about opportunities and careers stories in our featured locations: United StatesĬustomer Service Team Manager | Regensburg, GermanyĪs a teacher in training, Bianca was looking for a paid job that provided flexibility. The Customer Service team is constantly innovating to raise the bar on customer experience. The Customer Service technology and product teams build world-class customer relationship management systems and innovative self-service solutions that are used by millions of customers every day on Amazon’s websites, shopping apps, and through Amazon’s family of devices such as Kindle and Amazon Echo. Our team supports customers in 16 languages from more than 130 locations around the globe.Įveryone who works for Customer Service is focused on preventing and solving problems for customers, from designing and developing self-service technologies, building and managing products and programs, to interacting directly with customers. The Customer Service team has a very clear purpose – to prevent, solve problems and delight our customers. Amazon’s mission is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of that mission.
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